© 2017 by Beyond Barriers Personal Training

212 N Churton Street

Hillsborough, NC 27278

info@beyondbarrierspt.com

PERSONAL TRAINING POLICIES

 

PACKAGE EXPIRATION/REFUND POLICY:

 

All personal training sessions must be pre-paid.  Individuals participating in personal training must complete all personal training sessions by the expiration date of the training package.  All packages are non-refundable.

 

  • 4 Session Package expires 5 weeks from date of purchase

  • 8 Session Package expires 9 weeks weeks from date of purchase

  • 12 Session Package expires 9 weeks from date of purchase

 

RESCHEDULING/CANCELLATIONS:

 

We value our clients and want the best for you.  We understand that sometimes life gets in the way of your best intentions.  While your program will be most successful if your attendance is consistent, if you need to reschedule an appointment we will do our best to accommodate you.  If your request is made less than 24 hours prior to the appointment, you will be charged for the appointment at the applicable hourly rate.

 

A request to reschedule/cancel an appointment must be made by email to your instructor or by emailing or calling Beyond Barriers Personal Training.  We will confirm receipt of such email messages or phone calls.  Excessive rescheduling/cancellations, regardless of the notice time, will be discussed with you and the fee structure will be adjusted accordingly.

 

TRAINER ABSENCE AND SCHEDULING:

 

In the event that a trainer is absent due to illness, travel, resignation, termination, etc.  Another trainer will be assigned to work with you. 

 

TARDINESS POLICY:

 

Clients are expected to begin their training session at the start time of the scheduled appointment.  A late start time does not entitle a client to a session longer than the scheduled appointment.  Our watch is the official time keeping unit.  We will wait fifteen minutes beginning at scheduled start time.  After 15 minutes, it will be considered a no-show and the client will forfeit that session and be charged at the applicable hourly rate.

 

SMALL GROUP TRAINING POLICIES

 

BILLING:

 

Classes must be pre-paid by purchasing the passes online before you may attend a class.  

 

CLASS PASSES EXPIRATION/REFUND POLICY:

 

Individuals participating in the small group classes must complete the designated number of classes purchased prior to expiration.  Once your class package expires there is no carryover for passes remaining.  All class passes are non-refundable.  Sharing of class passes is not permitted.  Payments collected for classes can only be used towards classes and not private training sessions.  

 

SIGN-UP:

 

Here at Beyond Barriers we value our clients and we want to give you our best.  Please help us plan for your workouts by letting us know when you are coming. We ask that you sign-up at least 2 hours before class start time and by 8:00pm the previous night for 5:30am classes.  

 

CANCELLATIONS:

 

We require 2 hours notice when cancelling a class and we require you cancel by 8:00pm the previous night for early morning classes. Cancellations within the 2 hour window or no shows will result in a one class deduction from your package.  

 

To cancel a class reservation simply return to the class schedule and take your name off the schedule.  If you are unable to reach a computer in time you may call or email to let us know.

 

TARDINESS:

 

Arriving late will affect your classmates and may interfere with the instructors plan for the session.  All individuals are expected to arrive to class on time.  If there is excessive tardiness you may be asked to attend another class time or allow us to give your spot to someone else.  

 

WAIT LIST:

 

Class Sizes are limited for your safety and to ensure you are receiving individual attention.  If a class is full upon sign-up you may add yourself to the wait list.  You will be notified by email up to 2 hours prior to class if the spot becomes available.

 

Please be considerate to others who may be on the wait list.  If you have missed your 2 hour window and do not plan to attend class we encourage you to cancel anyway so others may take your spot from the wait list.

 

CLASS CANCELLATIONS:

 

Classes and assigned instructors are subject to change.  All classes cancelled on behalf of the studio will be posted on the Mind Body Schedule.  If you are pre-registered for a class that is cancelled you will receive notification via email of the class cancellation.  If you are pre-registered for a class and the instructor cancels within 12 hours of the class time, you will be credited a class for the inconvenience.